September 17, 2024, 8:09 am | Read time: 2 minutes
Anyone currently using programs from the Windows makers could be plagued by annoying crashes in Microsoft 365. Several applications are affected.
Everyday computer or laptop use should be quite simple: Boot up, open the program, and start working. Unfortunately, new hardware or software problems can still occur. For example, users are currently reporting an increasing number of crashes with Microsoft 365 (also known as Office 365). At least there is an interim solution.
Microsoft 365 crashes hit Outlook and Word
Microsoft itself recently pointed out the problem in a new post on a support page. According to this, crashes can occur under Microsoft 365. This is said to affect the Outlook, Word and OneNote applications in particular.
In all cases, the problem is said to occur when typing. However, using a spell checker can also provoke the error. According to the company, the cause is an outdated language pack. The bug occurs if this has not been updated after the 365 update to version 2407 build 17830.20138 or higher.
Users can check the error themselves.
Users can check for themselves whether their language pack is up-to-date. Under C:\Program Files\Microsoft Office\root\Office16\mscss7xx.dll, the specified version should largely match that of Office, although there will be minor differences. If the differences are greater, this is an indication of an old language pack. The “xx” in “mscss7xx.dll” stands for the language. For German, this would be “ge.”
If you are struggling with crashes in Microsoft 365, you can also find out in the event log whether it was really this specific trigger or something else. You should then see an event with either ID 1000 or 1001. Further details, such as the exception code 0xc0000005, can be found on the support page.
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Microsoft delivers first interim solution
The teams responsible for Outlook and Office are investigating the problem, but there is currently no final solution. Affected users will at least be provided with instructions on how to work around the crashes.
This involves repairing the respective Office application online. The company also recommends first uninstalling the outdated language pack and then reinstalling it on the computer. A separate help document guides you through the process.