September 17, 2024, 8:25 am | Read time: 3 minutes
Under certain circumstances, Samsung smartphones can lose their color. TECHBOOK explains how this can happen.
Samsung has long been one of the biggest names in the global cell phone market. Under the Galaxy brand, the company regularly launches new devices in various price categories, whereby customers can always expect the best quality. They will likely be all the more surprised when certain Samsung smartphones suddenly lose their color. The company is now shedding light on this and warning against certain products.
Samsung smartphones lose color due to chargers
In the run-up to every major cell phone sales launch, the focus is on the technical features and range of functions. However, as an everyday object, a device should not only function but also look stylish. That’s why quite a few people look at the color selection. This makes it all the more annoying that Samsung smartphones can lose their color.
But this is exactly what a new entry on the South Korean tech company’s Canadian support page refers to. According to this, there is a risk of peeling paint on the housing if you use third-party chargers. These may generally be significantly cheaper than the official accessories from the original manufacturer. However, their compatibility not only often leaves a lot to be desired – they can also sometimes be sold with inadequate earthing.
Current leakage causes color loss
If you charge your phone with this inferior power adapter and then hold it in your hand, the resulting current leakage, which also flows through your hand, can damage the anodized coating of the housing. This can cause Samsung smartphones to lose their color. As many people continue using their cell phones while charging, this can happen faster than you might think.
Incidentally, this can also happen when using an EMS massager that is operated with the cell phone. Samsung recommends avoiding physical contact with the smartphone when using it.
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What Samsung owners can do
Samsung writes that high-quality chargers from well-known companies that also comply with the Qi standard should not cause any problems. Nevertheless, there are many third-party and fake products that do not reach such quality levels. It is, therefore, best to stick to the original accessories. Of course, users have to buy these separately, as Samsung has not supplied power adapters for some time now.
There are already several posts about this problem on the internet platform Reddit. Many complain about the fading color on their devices. However, whether they have all used a bad charger is not immediately clear.
According to the user Tiny-Holiday-4625, this is not a warranty case with Samsung or the internet provider from whom he got his phone. The argument is allegedly that the damage is merely “cosmetic” in nature, so repairing it would be correspondingly expensive.